Return Terms

The services and products you purchase through Openix are subject to the following return conditions.

Softwares & Extensions

In order for the downloadable software products to be refunded, the files must not be downloaded. In software products containing multiple software (example: Premium Extension Package) and sold as a single package, when one file is downloaded in the package, it all files is counted as downloaded. Softwares, even if it has not been downloaded after 30 days, they will not be refunded.

Domain Names

Domain names are partially refunded within 2 days from the date you purchased them and your account is deposited as a store credit. You can calculate a partial refund: domain fee - $2.

Example: If the domain name is $10; $10 - $2 = $8 refunded.

Only newly registered domains are partially refunded. Transfer and renewal are not refundable.

Hosting Packages

You can request a refund within 30 days for all hosting packages(except 1 month packages). You may want to your refund as store credit or as a full refund. Please note that a full refunds can't be requested for refund made as store credit. For requests for refund after 30 days, period in which service is used and month fee for which refund is requested will be deducted and remaining fee will be refunded as a store credit.

SSL Certificates

Openix always wants you to be completely satisfied when it comes to the SSL certificates and web security solutions we provide. If you have any problems with this, you can contact us before returning or canceling. We are happy to provide solutions to your problem.

In order for a refund to be made, the product you purchased must not be in use and/or should not be installed and/or canceled. [Store_name] reserves the right to refuse to cancel and/or refund any order that is still in use, not un-installed, and/or not revoked.

The 30 Day Money Back Guarantee may not apply to the purchase of additional SANs (Subject Alternative Names) due to certain CA limitations, please contact us to discuss your options.

Your return requests may take 48 - 72 hours. Please also note that full refund requests may take longer due to the country and the bank you are in.

Note: Services purchased with special price, discount coupon etc. are not refundable.

Contract Translation

Users accept, declare and undertake the Turkish version will be valid in cases where this contract may be incorrectly translated.

Last Updated: 15/07/2020